Nathan Rogers 
I’m Nathan. I’ve worked as an HVAC technician for over 10 years, and I’ve installed and configured a lot of Ecobee thermostats in real homes with real comfort problems. In this guide, I’m going to walk you through setting up your Ecobee the right way, not just getting it powered on, but actually dialing in … Read more
Hi, I’m Nathan. I’ve worked as an HVAC technician for over 10 years, and I’ve lost count of how many winter service calls start with the same sentence. My emergency heat is on but it’s blowing cold air. If your heat pump emergency heat is not working, don’t panic. In a lot of homes, the … Read more
I’m Nathan, and I’ve been an HVAC technician for over 10 years. When a homeowner tells me their Carrier Infinity thermostat screen went blank, I treat it like a power problem first, not a thermostat problem. Infinity controls are communicating thermostats, so if the display loses power or the communication path drops, the screen can … Read more
Hi, I’m Nathan. I’ve worked as an HVAC technician for over 10 years, and I can tell you this: when a homeowner says, “My AC is blowing 70 degree air,” the system is usually running but not actually removing heat the way it should. 70°F air out of the vents can feel mildly cool on … Read more
I’m Nathan. I’ve been an HVAC technician for over 10 years, and I can tell you this is one of the most common “thermostat problems” I get called for. When someone says, “My thermostat won’t go above 70,” it’s usually one of two situations: Those are totally different problems. I’ll walk you through both, step … Read more
If your AC won’t go below 74°F, it usually means one of three things is happening: I’m Nathan. I’ve worked as an HVAC technician for over 10 years, and this “stuck at 74” complaint is one of the most common calls I get during heat waves. The good news is that you can safely check … Read more
If your furnace ignitor is lighting (glowing orange or clicking to spark) but you are not getting any flame, the furnace is failing at the exact moment it should open the gas valve and light the burners. In my day to day service work, this usually comes down to one of four things: Below is … Read more
I’m Nathan. I’ve been an HVAC technician for over 10 years, and this exact complaint is one I hear all the time: You look in the sight glass, the pilot flame is clearly on, but the main burner never kicks on. No roar, no flame spread, and the water stays lukewarm. Most of the time, … Read more
Hi, I’m Nathan. I’ve worked as an HVAC technician for over 10 years, and I’ve been on a lot of “no heat” calls where the homeowner tells me, “The pilot light is on, but the furnace won’t heat.” The good news is this issue is usually caused by a handful of common problems. Some are … Read more
